Goldair Handling S.A.
Athens International Airport
Goldair Handling: Corpotate Responsibility & Sustainable Development Report 2018
With the aim of responding substantially to global challenges, we remain dedicated to the Principles of Sustainable Development, and we are pleased to present the 3rd Goldair Handling Corporate Responsibility & Sustainable Development Report
The Report is in accordance with the Global Reporting Initiative (GRI) Standards and all contents have been validated by an independent external body.
In 2018, we restated the Company's vision based on our business operation and expansion to new countries. Recognising the value of the UN Sustainable Development Goals (SDGs), we focused on and worked towards I l goals, making every effort to achieve them.
Goldair Handling's steady growth, which continued in 2018, can be attributed to the good performance of Greek tourism, new operations and services, as well as strategic partnerships and alliances.
Greek tourism, in 201 8, saw yet another record-setting year for airport traffic growth, where Goldair Handling served over 160,000 flights — a record number in the 20th year of its operation. The increasing number in flights had significant benefits for passenger and ramp handling services, where we made new investments in ground equipment, and for cargo and mail handling, inaugurating the refurbished facilities of our cargo department.
At the same time, persisting in our efforts to further expand our services, we participated, jointly with our Swiss partners AAS, in a tender to provide Passengers with Reduced Mobility (PRM) services at the Zurich airport, which, among others, significantly raises our Company's profile in the international market Moreover, in line with our corporate policy on provision of quality services to our valuable customers, we have upgraded our lounge facility in Heraklion Crete, and have introduced "Our Gold Services" to passengers looking for comfort and luxury before their flight.
Maintaining our longstanding collaboration with our customers, we achieved to renew our contracts expiring in 2018, while proceeding with a strategic partnership in India Last, we established our subsidiaries, Goldair Handling Croatia and Goldair Handling Serbia, with the aim of expanding our regional presence.
We consider sustainability, innovation and extroversion as key elements to consistent growth We are operating based on best practice models, setting our strategic priorities and strengthening our social solidarity and environmental awareness actions.
Making our mark on a sustainable world -as attested to by the visuals in this year's report- we are stressing that sustainable development is the key to an enterprise's long-term success, therefore, we will continue to work with our stakeholders to this end.