“Customer Call Centre of the Year” for once more, at the HICS awards
For yet another year, the 13888 Customer Service by COSMOTE has been awarded as the “Customer Call Centre of the Year” at the “Large Company” category, by the Hellenic Institute of Customer Service (HICS).
The Residential Customer Services Director for Fixed and Mobile BUs of OTE Group, Mrs Sandy Cheiladaki stated “We live in the era of unlimited digital possibilities and great challenges. For us, at the COSMOTE Customer Service, the significance of this new era lies beyond the need for using technology; it is about changing our mentality. We are changing, we are developing our infrastructures and services, assisting the customer to familiarize with this new environment and thus, to exploit the options and the capabilities of technology in a simple and easy manner. We are investing in emotion, honesty, precaution and constant presence. This is how we turn our vision into reality, to create a world better for all.”
13888, the COSMOTE Customer Service, continues to be innovative by utilizing cutting edge technologies that bring the digital world closer to the real one, while also, it offers unique experiences and pioneer options in Customer Service.
The Hellenic Institute of Customer Service (HICS) is a non-profit organization with the aim of recognizing and enhancing the role of those who, directly or indirectly, are in contact with the client in the private and public sectors, aiming to promote best Service practices. National Customer Service Awards were organized this year for the 9th consecutive year by HICS, to showcase via an internationally acceptable and objective process, the leaders in terms of customer service in Greece, among companies, organizations and distinguished professionals originating from different sectors.
