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OTE Group of Companies

OTE Group of Companies

Member: Platinum
Since: 01.02.2007

99 Kifissias Ave, Maroussi, 15124 Athens, Greece

OTE Group: Customer-focused excellence for company’s frontliners

09.10.2020 Share

OTE Group: customer-focused excellence for company’s frontliners 

-21 awards at the Sales Excellence Awards 2020

For successfully covering customer needs with its frontliners, for effectively promoting modern products and services, and for the innovative training programmes it provided to its Salespeople τhe OTE Group received distinctions at the Sales Excellence Awards 2020. The Group won a total of 21 awards, 10 Gold, 7 Silver, and 4 Bronze. 

Specifically, OTE Group’s call centre team was declared as ‘Sales Department of the Year’ in the telecommunications sector. An important distinction also for the GERMANOS sales team, who was declared as ‘Sales Department of the Year’ in the product retail sector. COSMOTE won 6 gold awards in categories related to stores, sales department organisation, telephone sales, and training programmes. COSMOTE e-Value won distinctions in the ‘Training Programmes - Third Party Services’ and ‘Export Increase - International Market Growth’ categories. COSMOTE Insurance also received an award for its online sales.

As mentioned by OTE Group Chief Customer Operations Officer Mr Tom Stratos: “At the OTE Group we keep focusing on the customer and we are always by his side. Our goal is to provide simple, quick, and personalised solutions. At the same time, we ensure an excellent experience in every touchpoint, and we are continuously investing in the growth of our people, as well as in innovative technologies. Thus, we come even closer to our customers and through technology we create a better world for all”.

The Sales Excellence Awards were organised for the 8th consecutive year by the Sales Institute in Greece (SIG) in partnership with Boussias Communications. Assessment of the nominees was carried out by the judges committee, which consisted of professionals in the field and university professors. 

Article and photo source: Press Release / Newsletter