Since then we have experienced 50 years of continuous growth in serving the business community through innovative and valuable solutions within a wide range of Β2Β services.
Throughout this journey our objective has been, and still remains, to be an Employer of Choice for our people and a Partner of Choice for our clients. In this course, we also aim at further strengthening healthy entrepreneurship and ethical business practices through the assortment of Business Information services we provide.
A Leader in Services
With revenues of 62 million Euros, today ICAP Group is the leading provider of Business Information, Consulting and Management Services to businesses in Greece, with a strong presence in Southeastern Europe and we perform a vital function in the local as well as the International business scene.
For every link of the corporate value chain, ICAP Group has a service offering: from the Business Plan for the establishment of a company, to Strategy and Organization, Staffing and Development in Human Resources, Technology, Market Research, the continuous delivery of Business Information, and the management of Credit Risk—up to Outsourcing services offering.
Looking back, I feel proud being part of ICAP Group’s family as well as gratified that this Greek company now:
- has developed into a diversified Group of 17 companies, constituting one of the largest employers with 3,300 people (including 2,000 employees working at our clients’ facilities)
- is recognized as a leader in providing B2B solutions in Southeastern Europe in a wide range of services in all divisions of a company:
- Credit Risk Services (primarily for Finance Departments and Financial Institutions)
- Marketing Solutions (for Sales and Marketing Departments)
- Management Consulting (for General Management)
- People & Employment Solutions (for HR Departments)
- has local presence with subsidiaries in 7 countries in Southeastern Europe, namely in Bulgaria, Romania, Serbia, Turkey, Cyprus, Bosnia-Herzegovina and Croatia
A Valuable Partner
As a result, ICAP Group has evolved into a valuable partner of businesses by providing customized and measurable solutions. In these challenging times, when companies are challenged to protect their liquidity and profitability more than ever, ICAP Group goes beyond conventional services and proposes advanced and innovative solutions for the entrepreneurship of tomorrow.
During recent years, we have not remained passive towards the deep recession and its obvious impact. On the contrary, we took calculated risks and made investments to counterbalance the crisis with growth.
With a primary objective to strengthen our presence in Southeastern Europe, we managed to expand our services and increase substantially our revenues in the three countries (Romania, Bulgaria, Serbia) where we have a strong presence. Moreover, as a part of our strategy, we expanded in Turkey with the creation of CYCLE Turkey, which provides Receivables Management services. We also established subsidiaries in Croatia and Bosnia & Herzegovina.
A National Champion
As a result of these actions, our Group has been distinguished recently, for the 2nd year in a row, as National Champion 2014/15 in the category “International Growth” by European Business Awards.
I am also proud that, despite the emphasis on our activities abroad, we did not stop increasing our market share in Greece, an effort involving all Business Units.
We have accomplished this by introducing new and innovative services and tools for our market and we strengthened our core services for Credit Risk Management, and thus support more efficiently our client companies.
Business, People, Environment, Society
Of equal importance to the optimization of financial results, ICAP Group, known as the largest provider of business services in Greece, feels very responsible to contribute to People, Society, Environment and Business. In this direction, ICAP develops a complete and structured CSR program with three targets: Our People, Environment and Social Contribution-Volunteer.
In this context, there is special attention to the career development of our employees, with the establishment of continuous education programs. Other initiatives, for example, include the operation of an organized Blood Bank and ICAP Acts Green movement which aim to strengthen the environmental awareness of employees, by spending an entire working day in an environmental campaign as well as providing financial aid to facilitate our people, charitable organizations and other non-profits. Finally, ICAP provides Business Information to Embassies, Universities and journalists.
A Future with a Mission
The mission of ICAP Group is to provide high quality services that add value to businesses in a wide range of markets, in Greece and Southeastern Europe.
Our 5 Corporate Values—Client Focus, Effectiveness, Turn Knowledge into Value, Innovation and Care about our People and Society—are part of our daily operations, while also, systematically, we organize activities which demonstrate in action the commitment to our principles.
In regards to the future we will continue to build on the three pillars of our growth strategy: development of existing services and launching of new services (with the development of new business units and the acquisition of companies with similar business activity), geographic expansion (with offices in another 2-3 countries) and establishing additional partnerships with leading global companies.
Source: “bponline.amcham.gr”
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Nikitas Konstantellos, CEO, ICAP Group
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